How Samagra Enterprises handles your information
This policy explains how Samagra Enterprises collects, uses, stores, and protects information when you use our website, services, and mobile application.
Effective date: March 31, 2026
Information we collect
We may collect personal details such as your name, phone number, address, pin code, service location, inquiry details, order details, and any information you submit through our website or mobile app.
If you use features related to order handling, installation updates, or service records, our mobile app may request access to your device camera and photo library so authorized team members can capture or attach images for work documentation.
How we use information
We use collected information to:
- respond to inquiries and provide quotations or services;
- manage orders, installations, and support requests;
- document on-site work, uploaded photos, and installation progress;
- communicate updates related to your requests, orders, or projects;
- improve our operations, service quality, and customer experience.
Camera and photos
Camera access is used only when a user chooses to capture a photo inside the mobile application. Photo library access is used only when a user chooses an existing image to upload. These images are used for business workflows such as installation proof, service documentation, and order-related records.
Sharing of information
We do not sell personal information. We may share data with employees, contractors, or service providers only as necessary to operate our business, fulfill services, maintain systems, or comply with legal obligations.
Data retention and security
We retain information only for as long as needed for operational, contractual, support, accounting, or legal purposes. We use reasonable administrative and technical measures to protect information, but no storage or transmission method is completely secure.
Your choices
You may choose not to provide certain information, but this may limit our ability to deliver some services. On supported devices, app permissions such as camera or photos can also be managed from your device settings.
Contact us
If you have questions about this policy or want to request an update to your personal information, contact Samagra Enterprises through our official website or support channels.